Support
Tell us what happened.
Include the title, device platform, approximate time, and the safe support reference shown in the app. Never email passwords, recovery keys, store receipts, or private story text unless support specifically asks for a limited excerpt.
Proposed effective: September 1, 2026 · Last updated: August 31, 2026
Story access and technical problems
Sign in to your PaperRift account to use the same account in this browser and the app. Guest stories are not merged into a different account.
Email hello@paperrift.com. Describe what you expected, what happened, and whether retrying changed the result.
Purchases and subscriptions
Use Restore Purchases in the app first. Apple and Google control store billing and subscription cancellation. Send PaperRift only the store transaction reference exposed by the app—never payment-card details or account passwords.
Safety concern
Use the in-app report control or email legal@paperrift.com with the title, scene or Living action, and why the material is unsafe. Do not forward illegal imagery.
Privacy and account deletion
Use the dedicated account-deletion request or email legal@paperrift.com for privacy rights.